Billing Policy

payment terms:

Mattvideo.com clients are expected to send payment within 7 days of their account becoming due.  If payment is not made within those 7 days, and they have not responded to any of our credit card failure notices, then their account is immediately suspended.  The client then has 72 hours to pay their account in full before the account is deleted from our server and billing system.

billing cycle:

All client billing cycle are based on the day that you signed up for service initially.  The client will receive an invoice every month on the day that their account becomes due.  The full amount due will then be charged within 24-48 hours of this monthly invoice.  For clients that have chosen to prepay, the invoice will only be sent out on the day the account becomes due, not monthly as described above.  Failure to pay your invoice within 10 days will cause the account to be terminated.

account cancellation:

For clients that wish to cancel their hosting account with Mattvideo.com, please simply submit a cancellation request ticket.  The cancellation will occur promptly, so please make sure that you have already backed up all of your files locally.

account suspension:

If your account is 7 days past due and you have not responded to any of our failed credit card notices, you will receive a suspension notice via email to the address we have on file.  You will not be able to access your site via the web or your files via FTP or via the control panel.  You will have to update your account to a new credit card and pay your balance due in full before your access is granted back.

account termination:

If your account is 10 days past due and you have not responded to any of our failed credit card notices, you will receive a deletion notice via email to the address we have on file.  Your account and all files associated with it will be completely removed from the server at this time.  If you have not paid for your domain name, then Mattvideo.com becomes the sole owner of the domain. Mattvideo.com will not be held liable in any way, shape, or form for damages caused by loss of data.

additional charges:

If a Mattvideo.com client elects to purchase any of our extended services, including hosting, domain registration, marketing solutions, custom programming, etc, then they are responsible to pay for those services as well.  The amount due is considered part of their hosting account and all rules above (ie: suspension) apply.  Returned checks = 30.00 additional fee.  

taxes:

Mattvideo.com will not be held liable for any taxes or additional fees that are to be paid in accordance with, or due to, purchases made by the customer. It is solely the customer's responsibility to handle all taxes and fees that are associated with our service.

 

renewals:

By signing up for and keeping an account with Mattvideo.com you agree to the following policy: Mattvideo.com will automatically renew your hosting account unless you specify otherwise in a valid cancellation request. On the date that your account becomes due, we will simply send you an invoice and attempt to charge the credit card on file within 24-48 hours. By not submitting a cancellation request prior to your renewal date, you are authorizing the new yearly charges to your c.c. for renewal of your hosting account.